Your customer satisfaction is of the utmost importance. Please check your order carefully for damages that may have occurred during shipping. We take pride in offering a 30-day money-back guarantee. All refunds/exchanges are subject to review, provided at the discretion of VictisCBD, and limited to one per customer.
How much time will I have to make a return claim?
A return claim must be made within three days of receiving shipment if it’s due to product damage from shipping. Please be ready to provide specific details and photos of product damage to support your claim. You have up to 30 days to make a return claim if you’re unsatisfied with your order.
How do I return my VictisCBD order?
VictisCBD order returns are handled on a case-by-case basis. Please email our customer service representatives to see if you’re eligible to receive a return label to send your order back through a FedEx shipping location.
Can I request a refund?
VictisCBD offers a 30-day money-back guarantee from the initial order date; you can receive a full purchase refund within that time limit.
How long does it take to receive a refund?
It may take up to three to five business days – depending on your bank – for you to receive your refund once it’s been processed.
How is my refund issued back?
Your refund is sent through your original form of payment.